Know which products need service
before they fail, and dispatch automatically.
Bgabs tracks every warranty and AMC contract, predicts which products are likely to need service based on real usage patterns, and manages the technician dispatch queue end to end.
AC UNIT
Model X200
Contracts
Tracked live
Warranty and AMC, per unit
Prediction
Before failure
Usage and model history
Scheduling
Proactive
Not reactive to complaints
Dispatch
Automated
Right skill, right route
The problem we are solving
Warranty and AMC operations
are still run reactively.
Products fail, complaints land, and dispatch happens by phone calls and guesswork. The moments that would have prevented all of that are lost in spreadsheets and static expiry fields.
Failures land on the customer, and on your support desk.
A product fails right after warranty expires. The customer's frustration lands on the brand, not on the technician who never came.
Service requests get scheduled after breakage.
Nothing gets booked until a complaint is raised. By then the fix is bigger, and the visit costs more than a proactive one would have.
Dispatch runs on phone calls and guesswork.
The dispatcher does not know who is nearest, who is skilled for the model, or which stops are already on the technician's route.
How Bgabs works
One continuous service arc,
from coverage to dispatch.
Every product moves through the same four stages. The service engine tracks it, predicts what is coming, schedules ahead of it, and dispatches the right technician.
Track
Coverage tracked live
Every warranty and AMC contract is stored with a real coverage status, not just a static expiry date.
Predict
Service need forecast
Products likely to fail soon are flagged from usage patterns and model failure history.
Schedule
Proactive booking
A visit is proposed inside the customer window before any complaint gets raised.
Dispatch
Right tech, right route
The right technician is assigned by skill, location and current route load, and tracked end to end.
What the AI actually does
Concrete capabilities. Not a contract database.
Bgabs is a decision engine, not a spreadsheet. Each capability plugs into the next, so a contract signed today becomes a dispatched technician months from now.
Coverage tracking
Real-time warranty and AMC status per product, not a static expiry date field. Coverage decays as days pass and re-computes when service is added.
Predictive service-need detection
Flags products likely to need service based on usage patterns and known model failure history. The alert appears before a complaint would land.
Predicted service in 12 days
Cycle-time drift beyond healthy band.
Proactive scheduling
Suggests visits inside the customer window before failure, then confirms and reminds. Reactive complaint tickets become a fallback, not the default.
Dispatch and routing
Assigns the right technician based on location, skill, and current route load, then tracks the visit to close-out.
Suresh K.
stop 4 of 6 on route 7
Built for
Two service operations. One engine.
Whether you own the brand or run the technician network, Bgabs plugs into the same pulse - just tuned to the outcomes each side cares about.
Proactive service that protects the brand.
Catch a service need before it becomes a post-warranty complaint. Give support teams a real coverage picture and a visit already on the calendar.
- Real coverage per unit, not per SKU
- Predictive alerts by model and usage
- Fewer post-warranty escalations
Full dispatch and scheduling across your team.
Assign the right technician, keep every route full, and close visits with a service history that actually reads like one.
- Route load balancing, not phone calls
- Skill-matched assignments
- Close-out history per unit and customer
Numbers that matter
The outcomes we hold ourselves to.
Illustrative pilot targets, replaced with your real figures once your first month of coverage data is in the engine.
~ 3 in 4
Service needs predicted before failure
~ 62%
Proactive visits scheduled ahead of complaints
~ 100%
Route stops added without a dispatch call
Placeholders will be replaced with real pilot data once available.
Tell us a product and install date.
See its service pulse.
The coverage bar, the predictive alert, and the technician dispatch card all build live from your inputs. An illustrative demonstration based on typical product patterns, not a live read of an actual unit.
AC UNIT
Model X200
Illustrative demonstration based on typical product patterns. Not a live read of an actual unit.