Company
We started with a product
that failed a week too late.
A refrigerator went out days after its warranty ended. The customer was furious. The brand had no visibility. The service company had no signal. The visit that could have caught it a month earlier had never been scheduled - because no one thought to schedule it. Bgabs is the engine we wished had existed on that day.
Predicted service need in 12 days
Usage pattern deviates from healthy band for this model.
confidence 0.82 · reason: cycle-time drift
Proactive visit
confirmedThu, 14:00 - 16:00
Customer window matched. Reminder set 12h prior.
Principles we work by
Three lines we do not blur.
01
Service needs are predicted, not discovered after a complaint.
The moment a support ticket is opened is a moment we have already lost. The engine is designed to move that moment earlier, into the pulse.
02
The right technician, dispatched automatically.
Dispatch is a decision, not a phone call. Skill, distance and route load are variables to compute, not to guess.
03
Coverage status is a live figure, not a spreadsheet cell.
A warranty that was true last week is not enough. The pulse only tells you what is true right now.
How we build
Depth, not surface.
We ship the engine, then the surface.
Every dashboard and every screen is a view onto the same service engine underneath. The engine is what we invest in first.
We measure by what closed out.
A visit that was scheduled but not completed is not a win. Every capability is judged by the close-out event that lands at the end.
We honour a human override, always.
The pulse can be paused, an alert can be deferred, and an assignment can be re-cut by a human dispatcher. The engine records the reason.
We tell the truth about accuracy.
Predictive alerts carry a confidence score and a reason string. A pilot week is called a pilot week. Category coverage is stated up front.
Reach us
One page for questions, demos and partnerships.
The full registered office and the demo form live on the contact page. Everything you need to open a conversation with us is there.
Go to contact